Answers to frequently asked questions about our digital planner

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Saturday, 8:30am8:30 am - 10:30pm

After making your purchase, you will receive the product download link directly via e-mail to the e-mail address you provided during the purchase process. Please check your inbox immediately, as the link will be sent to that address. If you do not receive the link within a few minutes, please also check your e-mail spam folder and make sure you have entered a valid e-mail address. If you have any further problems or need assistance, please feel free to contact our customer service team, who will be happy to help you.

Our Digital Planner is designed to be compatible with any device, be it a computer, tablet, or cell phone, and with any operating system, including Apple, Android, and Windows/Microsoft. Because of this feature, you will be able to use our Digital Planner on your favorite device, no matter what brand or operating system you use.

A Digital Planner is a digital agenda that helps you organize your daily life, work, personal commitments, and activities in an efficient and convenient way. Unlike traditional paper diaries, a Digital Planner is available in PDF format, which means it is easily accessible from electronic devices such as smartphones, tablets, and computers. Because of its digital format, you can synchronize your Digital Planner with other applications, add hyperlinks, customize the design, and much more. In addition, a Digital Planner is eco-friendly, as it is paperless and reduces pollution caused by the production and disposal of paper materials.

Our Digital Planner should be used through an annotation application, which varies depending on the operating system of your device. If you use an Apple device, we recommend applications such as GoodNotes, Notability or PDF Expert. If you use an Android or Windows device, we recommend applications such as Xodo, Noteshelf or Penly.

To use our Digital Planner, you need to import the planner PDF into your chosen application. Included with the purchase of our product you will also find a video tutorial, which will help you to use the planner at its best on both Apple and Android devices.

We advise you to choose the application that best suits your needs and usage habits. In this way, you will be able to enjoy the full functionality of our Digital Planner and organise your tasks efficiently.

We are pleased to inform you that you can install our Digital Planner on an unlimited number of devices within your household. This feature allows you to use the planner on all the devices that your family members use, without having to purchase multiple copies of the product.

In this way, you will be able to share the Digital Planner with your family members and organise the activities, projects and commitments of all your family members together. Thanks to this feature, you can keep track of all your activities wherever you are.

We are pleased to inform you that our Digital Planner can be synchronized with other devices, so you can keep your notes, tasks and goals up-to-date wherever you are. However, it is important to note that in order to sync the planner with other devices, they must be of the same operating system.

If you use Apple devices, you will only be able to sync our Digital Planner with other Apple devices. If you use Android or Windows devices, on the other hand, you will also be able to synchronize the planner with other Android or Windows devices. In this case, we recommend that you use the PENLY app to import our Digital Planner and synchronize it with other devices.

If you are experiencing problems downloading our Digital Planner, we suggest you follow a few simple steps to solve the problem. First, we suggest that you clear the history of the browser or application used for the download and try downloading the product again using the link you received.

Alternatively, you could try accessing the download link using a different browser or repeat the download process on a second device, if you have the option. If the problem persists, please contact our service department, who will be happy to help you and provide support to solve the problem.

In addition, if you have difficulty with the Digital Planner download, you can request the individual product file by contacting our support service. Please note that we are available to provide you with assistance and support in using our product.

Certainly, we understand the importance of sharing when it comes to effective organizing and planning. You can share your Digital Planner with members of your immediate family or use it on an unlimited number of devices that you own. This allows you to keep all your appointments and tasks synchronized, regardless of the device you are using.

However, if you wish to share the Digital Planner with individuals outside of your immediate family, such as friends, it is necessary to purchase a second Digital Planner. This not only adheres to the terms of our licensing agreement but also ensures that each user can fully benefit from the personalized features and updates our product offers.

Your understanding and adherence to these guidelines help us continue to create and enhance our products, ensuring each customer receives the quality and personalized service they deserve.

We are pleased to inform you that our Digital Planner is usable for life through a single payment, without the need to take out any subscription with us. Once you have paid for the product, you will be able to use the planner on an unlimited basis, even for subsequent years.

This means you won't have to worry about having to renew your subscription every year or pay additional fees to continue using our Digital Planner. Thanks to this feature, you will be able to organize your activities and goals easily and effectively, without any time limit.

We are pleased to inform you that two video tutorials are included with our Digital Planner, one valid for Apple devices and one valid for Android and Windows. These tutorials will guide you step-by-step through the simple procedure of importing the planner so that you can use the product to its fullest functionality.

Thanks to our video tutorials, you won't have to worry about not knowing how to use the Digital Planner or making mistakes during the import phase. In fact, you will have the opportunity to follow detailed instructions and clearly visualize all the steps needed to import the planner on your device.